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Below are some of the commonly asked questions:
- Is iPayDNA secured?
- What is my username?
- How do you confirm my registration?
- Why I did not receive any emails from iPayDNA?
- Why was my registration rejected?
- How do I activate my e-Wallet account?
- If I forgot my password, what should I do
- How do I top-up my e-Wallet?
- How can I modify my personal information (contact information)?
- How long does it take for a transfer to show up in my account?
- How do I transfer money?
- How do I receive money?
- What happens when I exceed the Personal account limit?
- Can I have multiple iPayDNA accounts?
- Can I signup with my Adult, Gaming or Pharmacy business?
- Which countries do iPayDNA business with?
- Which Currencies do iPayDNA support?
- What is needed to start using the Virtual Terminal and the Credit Card processing features?
- Do I need to work with my web hosting service or change any of my web pages for e-Merchant?
- What documents are needed to set-up e-Merchant virtual terminal?
- Why do I get the error message of 'CARD NUMBER INCORRECT'?
- What if I need help with my terminal or gateway?
- How do I know when an Internet sale occurs?
- How long will I get the refund?
- What is a Charge Back?
Can't find the answer to your question, email us. We will get back to you as soon as possible.
Yes. iPayDNA uses SSL technology to keep your information safe. In addition, when you transfer or make payment using iPayDNA, the recipient will not receive sensitive financial information like your credit card or bank account number.
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The username is your e-Wallet card number given to you after you have registered with iPayDNA.
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You will receive an e-mail confirmation automatically.
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Please check if you have registered a correct email address with us. If you did, please make sure to also check your Spam Folder and adjust your spam settings in order to receive emails from orion.system@ipaydna.biz
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Your Registration will be rejected if the information provided is incorrect. It could be incorrect email address and personal information when you registered with us.
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To activate your account, simply confirm that you received the Welcome Mail that was sent to the email address registered during your signup. This validation ensures that the email address belongs to the person who signed up.
To activate your account, please click on the login to iPayDNA.Biz and enter the validation code manually. Once your Account is activated, you can use your iPayDNA e-Wallet Account to top-up and start transacting.
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If you forget your password, click on Forgot Password. We will reset your password and send via email to you. Once you have logged in using your given password, you will be required to change to your own new password.
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You can change your personal information at any time by going to member profile page (which requires you to sign in in https://www.ipaydna.biz if you have not signed in yet). Click on My Profile button to view and edit your profile information. Fill in your new information and then click process button to update.
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Once the merchant has processed the
transfer, the funds are immediately posted to your account. An email will
automatically be sent to you to confirm the transfer.
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You can
transfer money by logging into iPayDNA. Select what you want to do with
your account. You then fill out the form and you will be redirected to a
confirmation page, to confirm your payment details.
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You will
receive an email from iPayDNA stating that someone has transferred money
to you. If you are not a
member or someone have sent you funds on an unregistered email, a sign-up
link will be included in the email and instructions on how to claim your
money, and instantly deposited into your account once you
register.
Registered members will also be
notified via email, but will not have to do anything. The funds will be
automatically posted on your account.
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Any
payment you receive that exceeds your monthly limit will be placed in an
accept/deny status. You will then have the choice to upgrade your account
to receive your payment or deny it.
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Yes. iPayDNA members may have
one Master account and create multiple sub-accounts under your Master
account.
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Yes. You can sign up for
e-Merchant and provide us with all the necessary documentations
and complies fully according to our regulations and
restrictions.
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ALL countries are accepted, as far as
you can verify your identity.
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At the moment USD, MYR, BAHT,
PHP and GBP.
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You will need to signup for an e-Wallet/
e-Merchant account. Our sales personnel will guide you step-by-step during
the process of application.
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Yes. We will provide you with the
Sample Integration Specification document for your IT personnel to connect
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You need to provide a copy of your
Company Registration, Director's Passport, current 6 months bank
statement, a copy of utility bill (etc: electricity, rental
bill).
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Please check the entered details again,
if you are sure that you have typed in the correct e-Wallet
information, we kindly suggest that you contact iPayDNA Customer
Service in order to find out if there is a general block on your
debit.
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Yes. You will have access to iPayDNA
free customer service and support 24 hours a day, 7 days a week. You can email us at merchant.support@ipaydna.biz or talk to your dedicated Account Manager.
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If our customer service has agreed to
process a refund for you, you will receive the refund right after we have
completed the process (within 4 weeks).
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Chargeback is the term used for debiting
a merchant s bank account because a cardholder has successfully disputed a
transaction.
The starting point for a
chargeback is a cardholder identifying a transaction on their statement
which they wish to dispute. Once a dispute is raised, it falls upon the
merchant which initiated the transaction to prove that the transaction
occurred and was correctly processed.
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