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Below are some of the frequently asked questions:
Is iPayDNA secured?
Yes. iPayDNA uses SSL technology to keep your information safe. In addition, when you transfer or make payment using iPayDNA, the recipient will not receive sensitive financial information like your credit card or bank account number.
What is my username?
The username is your e-Wallet card number given to you after you have registered with iPayDNA.
How do you confirm my registration?
You will receive an e-mail confirmation automatically.
Why I did not receive any emails from iPayDNA?
Please check if you have registered a correct email address with us. If you did, please make sure to also check your Spam/Junk Folder and adjust your spam settings in order to receive emails from iPayDNA.biz
Why was my registration rejected?
Your Registration will be rejected if the information provided is incorrect. It could be incorrect email address and personal information when you registered with us.
How do I activate my e-Wallet account?
To activate your account, simply confirm that you received the Welcome Mail that was sent to the email address registered during your signup. This validation ensures that the email address belongs to the person who signed up.
To activate your account, please click on the login to iPayDNA.Biz and enter the validation code manually. Once your Account is activated, you can use your iPayDNA e-Wallet Account to top-up and start transacting.
If I forgot my password, what should I do?
If you forget your password, click on Forgot Password. Please contact us the information through the Contact Us form and we will reset your password. You will receive a new password via email. Once you have logged in using the given password, you will be required to change to your own new password.
How can I modify my personal information (contact information)?
You can change your personal information at any time by going to member profile page (which requires you to sign in http://www.ipaydna.biz if you have not signed in yet). Click on My Profile button to view and edit your profile information. Fill in your new information and then click process button to update.
How long does it take for a transfer to show up in my account?
Once the merchant has processed the transfer, the funds are immediately posted to your account. An email will automatically be sent to you to confirm the transfer.
How do I transfer money?
You can transfer money by logging into iPayDNA. Select what you want to do with your account. You then fill out the form and you will be redirected to a confirmation page, to confirm your payment details.
How do I receive money?
You will receive an email from iPayDNA stating that someone has transferred money to you. If you are not a member or someone have sent you funds on an unregistered email, a sign-up link will be included in the email and instructions on how to claim your money, and instantly deposited into your account once you register.
Registered members will also be notified via email, but will not have to do anything. The funds will be automatically posted on your account.
What happens when I exceed the Personal account limit?
Any payment you receive that exceeds your monthly limit will be placed in an accept/deny status. You will then have the choice to upgrade your account to receive your payment or deny it.
Can I have multiple iPayDNA accounts?
Yes. iPayDNA members may have one Master account and create multiple sub-accounts under your Master account.
Can I signup with my Adult, Gaming or Pharmacy business?
Yes, we do support high risk businesses .You can sign up for e-Merchant and provide us with all the necessary documentations and complies fully according to our regulations and restrictions.
Which countries do iPayDNA business with?
ALL countries are accepted, as far as you can verify your identity.
Which Currencies do iPayDNA support?
At the moment USD, EUR, GBP, JPY, MYR, AUD, CAD, SGD, DKK, SEK, NOK, HKD, KRW. Please get in touch with us if you need to other currencies.
What is needed to start using the Virtual Terminal and the Credit Card processing features?
You will need to sign up for an e-Wallet / e-Merchant account. Our sales personnel will guide you step-by-step during the process of application.
Do I need to work with my web hosting service or change any of my web pages for e-Merchant?
Yes. We will provide you with the Sample Integration Specification document for your IT personnel to connect your payment page to iPayDNA processor.
What documents are needed to set-up e-Merchant virtual terminal?
You need to provide a copy of your Company Registration, Director's Passport, current 6 months bank statement, a copy of utility bill (etc: electricity, rental bill).
Why do I get the error message of 'CARD NUMBER INCORRECT'?
Please check the entered details again, if you are sure that you have typed in the correct e-Wallet information, we kindly suggest that you contact iPayDNA Customer Service in order to find out if there is a general block on your debit.
What if I need help with my terminal or gateway? How can I get support?
Yes. You will have access to iPayDNA free customer service and support 24 hours a day, 7 days a week. You can email us at merchant.support@ipaydna.biz or talk to your dedicated Account Manager.
How long will I get the refund?
If our customer service has agreed to process a refund for you, you will receive the refund right after we have completed the process (within 4 weeks).
What is a Charge Back?
Chargeback is the term used for debiting a merchant s bank account because a cardholder has successfully disputed a transaction.
The starting point for a chargeback is a cardholder identifying a transaction on their statement which they wish to dispute. Once a dispute is raised, it falls upon the merchant who initiated the transaction to prove that the transaction occurred and was correctly processed.
Can’t find the answer to your question? Please email us and we will get back to you as soon as possible
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